Windows vista update sorunu

quote:

Orjinalden alıntı: Pertoa

program adı vermişsin bi hata olmuş galiba lütfen yaniden verirmisin

quote:

Orjinalden alıntı: davyjones

Selam arkadaşlar, bu sorunla karşılaştım bende çözüm yolu bulamamıştım ki microsoft'a hata kodu ile ilgili mail attım.Yanıtı aşağıda veriyorum. Sorun bir trojandan kaynaklıymış trojan.dnschanger isimli bi virüs.Virüsü aşağıda link adresi verdiğim programla buldum ve sildim direk olarak silindi sorun kalmadı.aşağıdan yazan diğer maddeleri yapmadım bile ama siz olmazsa denersiniz. Ben sorunu hallettim umarum sizde halledersiniz.Bu arada benim sistem Vista home basic service pack I.
Program linki burda.
http:/****.com/files/16489485...setup.zip.html



Burdada microsoft'tan gelen mail var;


From the problem description, I understand that Windows Vista Service Pack 1 (SP1) cannot update and the error code 80244019 was received. If there has been any misunderstanding, please let me know.

I understand the inconvenience you have experienced. Please be assured that I will do my best to help you.

Based on the correct information, this issue can be caused by following factors.

1. A Trojan Virus named Trojan.DNSchanger changed some DNS setting on your computer.
2. Incorrect Registry keys.
3. Incorrect Windows Update Group Policy.

To troubleshoot our issue, please continue perform following steps.

Step 1: Kill the Trojan Virus and change DNS setting
=============================
If we are using some third party security programs such as Norton, McAfee, etc. We can turn the Trojan protect function, then scan to kill the Trojan.

Once we have killed the Trojan.DNSchanger, following below steps to get DNS back.

1, Click on “start” then type in “CMD”, right click the “CMD” select “Run as administrator”, continue.
2, Type in “ipconfig /flushdns” then Enter. (Please Note: there is a space in between “ipconfig” and “/flushdns”)
3, Close the CMD window.
4, Go to “start”, type in “Network and Sharing Center”, enter.
5, Click on “Manage network connections”,
6, Right click the connection we are using, select properties then continue.
7, Double click Internet Protocol Version 4 (TCP/IPv4)
8, Check “Obtain DNS server address automatically”
9, Complete with two “OK”.

What is the result? If it does not work, please refer to the next steps.

Step 2.Backup the registry
=====================
1. Click Start Button, in the search bar, type in "regedit" (without the quotation marks) and press Enter. If a window is prompted for permission to continue, please click Continue.

2. In the Registry Editor, on the left pane, navigate to the following key by expanding the plus sign (+):

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Win dows\WindowsUpdate\AU

3. Right click on "AU", click "Export", choose "All" under Export range, Select "Desktop" in the Save in box and type backup in File Name, then click Save.

Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file. Once we have completed the troubleshooting and the issue has been resolved we will want to delete that file.

Step 3.Modify related registry values
========================
1. Please locate to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Win dows\WindowsUpdate\AU.
2. On the right blank pane, please select "UseWUServer".
3. Double click it and change the value to 0.
4. Reboot, then try to update again.

If the issue still persists, please perform Step 3 and check the results.

Step 4.Delete All Group Policy Registry keys
========================
1. Click "Start", type "regedit" in the Startup Search Bar, right click it and choose run as administrator.
2. Locate the following key:

[HKEY_LOCAL_MACHINE\Software\Policies\Microsoft]

Right click on "Microsoft", click "Export"; please name the file as "RegBackup" (without quotation marks) and then save it to the Desktop as a backup.

Note: In case we need to undo the modification, we can double click this RegBackup.reg file to restore the registry key.

3. Highlight Microsoft and click "Delete".
4. Please follow the same steps to delete the following keys:

Note: Please also backup the registry key before deleting them. Use the different backup name so that we can backup them all.

[HKEY_CURRENT_USER\Software\Policies\Microsoft]
[HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Group Policy]
[HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Policies]

After that, please check the Windows Update to check the issue.

If the issue persists, please collect a screenshot of the error message and the latest System Information for further research. Please be sure that the information does not contain any of your confidential and private information. It’s for troubleshooting purposes only. Thank you for understanding.

How to capture a Screenshot
======================
1. When the error appears, please press the Print Screen key (PrtScn) on your keyboard.
2. Click "Start", point to "All Programs", point to "Accessories" and then click "Paint".
3. In the Paint program, click the "Edit" menu, click "Paste", click the "File" menu, and click "Save". The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: screenshot.

Note: Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box. Save the screenshot file to your Desktop.

WindowsUpdate.log
============================
1. Press the Windows key and the R key at the same time, type: %windir% and press Enter.
2. Locate a file named "WindowsUpdate.log" and send it to v-30yoch@mssupport.microsoft.com

Please be aware that there may be another file named "Windows Update.log". I am requesting the file without a space in the middle of the name.

System Information
==============
The System Information can provide us with more information about the current status of the system. I would like to check it for you. Please send it to me using the following steps:

1. Click "Start", type "MSINFO32" in the Search Bar and press Enter to start the System Information.
2. On the popup window, on the menu bar, click "File", and click "Save", type a file name and then choose NFO as "Save as type", click “Desktop” on the left pane, and click Save.
3. Right-click on the exported file, choose "Send To" -> "Compressed (zipped) Folder".