Amazon RMA Sorunu Çözümü

quote:

Initial Question: Hello. Corsair Vengeance Lpx DDR4 16GB Red Led Ram kit from amazon.com last month was in trouble. The Windows repair tool says there is a hardware error on the memories and contact your manufacturer. How do I follow a path?
07:02 AM PDT Rajat Ramesh(Amazon): Hello, my name is Rajat Ramesh. I'm here to help you today.
"Thank you for being a valuable customer."
I apologies for the inconvenience you faced with your order . Please help me with order number to assist you well ?
07:03 AM PDT Sinan Berkan VARLI:
ORDER #
111-8754298-7584XXXX
07:04 AM PDT Rajat Ramesh: Sinan do you like to get it replaced ?
07:04 AM PDT Sinan Berkan VARLI: new ?
07:05 AM PDT Rajat Ramesh: yes Sinan
07:05 AM PDT Sinan Berkan VARLI: yes i do
07:05 AM PDT Rajat Ramesh: but you need to send the old one back to us ,I will help you with return label .Would that be fine ?
07:07 AM PDT Sinan Berkan VARLI: Yes, but I can not leave my computer a long time for my job. And I live in Turkey. Is a quick solution possible?
07:07 AM PDT Rajat Ramesh: Yes , Please help me with the address you like to have delivery of replacement on ?
07:08 AM PDT Sinan Berkan VARLI: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
07:09 AM PDT Rajat Ramesh: Done with replacing order
Estimated Delivery Date: Thursday, June 1, 2017 - Monday, June 5, 2017
Please go ahead and check your order details by visiting the following link:https://www.amazon.com/gp/css/summary/edit.html?orderID=113-4792058-0797XXXX
07:10 AM PDT Rajat Ramesh: here is the return label to return the old one -https://www.amazon.com/gp/orc/rml/D4DG51PRXXXX
07:10 AM PDT Sinan Berkan VARLI: I will send the old product after the new product arrives?
07:10 AM PDT Rajat Ramesh: Yes , that would be fine Sinan
Would there be anything else I can help you with?
07:11 AM PDT Rajat Ramesh: I hope we are still connected?
07:12 AM PDT Sinan Berkan VARLI: Will I pay the shipping fee when I send the product amazon?
07:13 AM PDT Sinan Berkan VARLI: Or Amazon will pay the shipping fee?
07:13 AM PDT Rajat Ramesh: As soon as you pay shipping , Please email us the receipt on cs-reply@amazon.com we will reimburse yo the shipping cost .Will also send you a confirmation email for the same
07:14 AM PDT Sinan Berkan VARLI: ok. thanks you for help
07:14 AM PDT Rajat Ramesh: You’re welcome. Would there be anything else I can assist you with?
07:15 AM PDT Sinan Berkan VARLI: nothing now. thanks
07:15 AM PDT Rajat Ramesh: It was a pleasure to assist you with this. Thank you for contacting Amazon.com. We hope to see you again.
Please click "End Chat" to close this window.
Have a great day.
Thank you.
Amazon.com